Airline briefing · HA

Hawaiian Airlines

Flight status, check-in, baggage and customer support. Prepare with archived guidance and confirm current rules with the airline.

Archive updated December 7, 2024 · Factual review pending

At a glance · From the archive

Check-in & boarding

Check-In: Opens 24 hours before departure.

Carry-on

Carry-On Allowance: 1 carry-on bag (22″x14″x9″) and 1 personal item (e.g., purse or laptop bag).

Checked baggage

Checked Baggage Fees: $30 for the first bag, $40 for the second (Main Cabin within the U.S.). Free for First Class and HawaiianMiles Pualani Elite members. Weight limit: 50 lbs per bag (overweight fees apply).

Check Flight Status

Customer Service Contact Information

  • Phone (US): 1-800-367-5320
  • Phone (Hawaii): 1-808-835-3720
  • Twitter Support: @HawaiianAir
  • Live Chat: Available on the Hawaiian Airlines website (Contact Us Page).

Baggage Policy Summary

  • Carry-On Allowance:
    • 1 carry-on bag (22″x14″x9″) and 1 personal item (e.g., purse or laptop bag).
  • Checked Baggage Fees:
    • $30 for the first bag, $40 for the second (Main Cabin within the U.S.).
    • Free for First Class and HawaiianMiles Pualani Elite members.
    • Weight limit: 50 lbs per bag (overweight fees apply).
  • *Prices subject to change. Full details available on the Hawaiian Airlines Baggage Policy Page.

Frequent Flyer Program Information

  • Program Name: HawaiianMiles
  • Benefits: Earn miles on flights, partner purchases, and more. Redeem miles for flights, seat upgrades, and vacation packages.
  • Elite Tiers: Pualani Gold and Pualani Platinum, offering perks like free checked bags, priority boarding, and lounge access.
  • Sign-Up Link: Join HawaiianMiles.

Hubs and Focus Cities

  • Main Hub: Daniel K. Inouye International Airport (HNL) in Honolulu.
  • Focus Cities: Kahului (OGG), Lihue (LIH), Kona (KOA), and Los Angeles (LAX).

Delay and Cancellation Policies

  • Key Points:
    • Free changes for Main Cabin fares purchased within 24 hours.
    • No change fees for HawaiianMiles members on eligible fares.
    • Refundable tickets provide full refunds; non-refundable tickets may result in travel credits.
  • Full details available on the Hawaiian Airlines Policies Page.

Check-In and Boarding Times

  • Check-In: Opens 24 hours before departure.
  • Boarding: Closes 30 minutes before departure for inter-island flights and 45 minutes for international flights.

Travel Advisory Information

Verify before departure

Source & policy links

Last factual review: not yet verified. The archive date above records the source update, not a new policy review.