Airline briefing · UA

United Airlines

Flight status, check-in, baggage and customer support. Prepare with archived guidance and confirm current rules with the airline.

Archive updated December 6, 2024 · Factual review pending

At a glance · From the archive

Carry-on

Carry-On Allowance: 1 carry-on bag and 1 personal item (e.g., purse or laptop bag).

Checked baggage

Checked Baggage Fees: Domestic: $35 for the first bag, $45 for the second. International: Fees vary by destination and class of service.

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Check Flight Status

Customer Service Contact Information

  • Phone (US): 1-800-864-8331
  • International Contact Numbers: United Contact Page
  • Twitter Support: @United
  • Live Chat: Available via the United Airlines mobile app.

Baggage Policy Summary

  • Carry-On Allowance:
    • 1 carry-on bag and 1 personal item (e.g., purse or laptop bag).
  • Checked Baggage Fees:
    • Domestic: $35 for the first bag, $45 for the second.
    • International: Fees vary by destination and class of service.
  • Oversize and Overweight Fees: Starting at $200 for overweight or oversized luggage.
  • *Prices are subject to change. Full details are available on the United Airlines Baggage Policy Page.

Frequent Flyer Program Information

  • Program Name: MileagePlus
  • Benefits: Earn miles on flights, credit card spending, hotel stays, and more. Redeem for flights, seat upgrades, and travel perks.
  • Elite Tiers: Premier Silver, Premier Gold, Premier Platinum, and Premier 1K.
  • Sign-Up Link: Join MileagePlus

Hubs and Focus Cities

  • Main Hubs: Chicago O’Hare (ORD), Newark Liberty (EWR), Denver (DEN), Houston (IAH), San Francisco (SFO), Washington Dulles (IAD), Los Angeles (LAX).
  • Focus Cities: Guam (GUM), Cleveland (CLE).

Delay and Cancellation Policies

  • Key Points:
    • No change fees for most economy and premium cabin tickets within the U.S. or international travel originating in the U.S.
    • Cancellations for non-refundable tickets result in travel credits.
    • Rebooking options are provided in case of delays or cancellations initiated by United.
  • Full details available on the United Airlines Policies Page.

Check-In and Boarding Times

  • Domestic Flights: Check-in starts 24 hours before departure. Boarding closes 15 minutes before departure.
  • International Flights: Check-in starts 24 hours before departure. Boarding closes 45 minutes before departure.

Travel Advisory Information

Verify before departure

Source & policy links

Last factual review: not yet verified. The archive date above records the source update, not a new policy review.